These Terms of Service ("Terms") are an agreement between Dotyourdomain LLC ("DotYourDomain", "we", "us") and the person or organization that orders or uses our services ("you", "Customer"). They apply to domain name registration, web hosting, SSL certificates and any related services we provide (the "Services"). By placing an order, creating an account or using the Services, you agree to these Terms and to our Privacy Policy.
1. Your account
You must be at least 18 years old, or have the authority to bind the organization you represent, to open an account. You agree to provide accurate and complete contact and billing information and to keep it up to date.
You are responsible for all activity under your account and for keeping your passwords confidential. Tell us immediately if you suspect unauthorized access. We communicate with you mainly by email and through the Client Area, so you must keep a working email address on file.
2. The Services
The specific Services, features, limits and prices are those described on our website and order pages at the time of your order. We may improve or change technical aspects of the Services, such as software versions, hardware or network configuration, provided the change does not materially reduce the Service you ordered.
Some Services are provided together with third parties, such as domain registries and registrars, certificate authorities, data centre operators and software vendors. Certain equipment and software used to provide the Services is not owned or written by us, and those Services are also subject to the third party's terms where we tell you so.
3. Orders, fees and renewal
Fees are shown at checkout in the currency you select and are payable in advance. Hosting may be billed monthly or yearly; domains and SSL certificates are billed for the term you select. Any applicable taxes are added to your invoice.
There are no minimum contract periods. Unless you cancel before the renewal date, each Service renews automatically for a further term of the same length, and an invoice is issued at the price current at that time. We send a reminder by email before a Service is due for renewal.
We accept the payment methods shown at checkout. You authorize us, or our payment processor, to charge the payment method you choose for the fees due. We may change our prices for future terms by giving you at least 30 days' notice by email or in the Client Area; the new price applies from your next renewal.
4. Late payment, suspension and termination for non-payment
Invoices are due on the date shown on the invoice. If an invoice remains unpaid:
- the Service may be suspended 5 days after the due date; and
- the Service may be terminated, and its data permanently deleted, 30 days after the due date.
Domain names that are not renewed before their expiry date stop working and may enter a registry redemption period, during which recovery may be possible only on payment of an additional registry fee, after which the domain is released and may be registered by someone else. You remain responsible for fees accrued up to the date of termination. If you dispute a charge with your bank without first contacting us, we may suspend the account while the dispute is open.
5. Refunds and money-back guarantee
Hosting. New hosting plans carry a 30-day money-back guarantee. If you are not satisfied, cancel within 30 days of the first order of that plan and request a refund of the hosting fee you paid. The guarantee applies once per customer and does not apply to renewals or to accounts suspended or terminated for breach of these Terms.
Domains and SSL certificates. Fees for domain registration, transfer and renewal, and for SSL certificates that have been issued, are non-refundable, because we pay the registry or certificate authority as soon as the order is processed.
Other cases. Except as stated above or as required by law, fees are not refundable, including for unused time after you cancel. Refunds are returned to the original payment method where possible, or as account credit.
If you are a consumer in a country that gives you a statutory right to withdraw from a distance contract, nothing in these Terms removes that right. You ask us to begin the Service immediately when you order; for domain names and certificates, which are made to your specification, and for services fully performed with your consent, the right of withdrawal may not apply or may be lost, to the extent the law allows.
6. Cancellation by you
You may cancel a Service at any time from the Client Area or by opening a ticket. Cancellation takes effect at the end of the paid term unless you ask for immediate cancellation. You are responsible for downloading your data before the Service ends.
7. Domain names
We register, transfer and renew domain names on your behalf through accredited registrars and registries. Registration is not complete until the registry confirms it, and we cannot guarantee that a name shown as available will be registered to you.
By registering a domain you also agree to the policies of the relevant registry and, for generic top-level domains, to the policies of ICANN, including the Uniform Domain Name Dispute Resolution Policy (UDRP) and the registrant rights and responsibilities published by ICANN. In particular you agree that:
- the registration details you provide are accurate and you will update them promptly; inaccurate details, or failure to respond to a verification request, can lead to suspension or cancellation of the domain;
- to the best of your knowledge the domain and the way it is used do not infringe the rights of any third party;
- you meet any eligibility requirements set by the registry for that extension;
- you are responsible for renewing the domain on time; and
- transfers are subject to registry rules, including a lock that normally prevents transfer during the first 60 days after registration or a previous transfer.
Registration data is passed to the registry and may be published or disclosed as required by registry and ICANN policy.
8. SSL certificates
SSL certificates are issued by third-party certificate authorities, subject to their subscriber agreement and validation requirements. Issuance depends on you completing validation, and the certificate authority may refuse or revoke a certificate under its own policies. You are responsible for generating and protecting your private key and for installing and renewing the certificate, unless we have agreed to do this for you.
9. Acceptable use
You may use the Services only for lawful purposes. You are responsible for all content stored on or transmitted through your account, including content uploaded by your own users. You must not use the Services to host, send or link to:
- material that is illegal or that infringes copyright, trade marks or other rights, including pirated software, music or video ("warez");
- pornography or other adult content;
- malware, phishing pages, or tools for hacking, cracking, port scanning or IP spoofing;
- unsolicited bulk email (spam), mail bombers or anonymous mailers, or sites advertised by spam;
- open proxies, anonymizers, IRC servers or bots, or publicly accessible remote-shell scripts;
- content that is defamatory, harassing, threatening or that promotes violence or discrimination; or
- anything that interferes with our network, other customers or third-party systems, including denial-of-service attacks and attempts to gain unauthorized access.
Shared hosting is intended for websites and email. You must not use it primarily as a file store or backup location, or for cryptocurrency mining or other processes that use an unreasonable share of server resources. We may limit or stop any process that affects the performance of the server for other customers.
You must keep the software you install (for example WordPress, plugins and themes) reasonably up to date. We may disable insecure or compromised software to protect the platform.
10. Enforcement
If we reasonably believe you have breached these Terms, we may remove or disable content, suspend the Service or terminate your account. Where practical we will tell you what action we have taken and why, and give you a chance to correct the problem; where there is a risk to our network, to other customers or of legal liability, we may act immediately and without prior notice. Accounts suspended or terminated for breach are not entitled to a refund. We cooperate with lawful requests from courts and authorities.
Copyright complaints. If you believe content hosted by us infringes your rights, open a ticket with the address of the content, a description of the work, your contact details and a statement that the complaint is made in good faith. We will review it and act where appropriate.
11. Your content and backups
You keep all rights in your content. You give us the permission we need to store, copy and transmit it solely to provide the Services.
You are responsible for keeping your own backups. Any backups we make are for our own disaster-recovery purposes; we do not guarantee that they exist for a particular date or that they can be restored.
12. Availability and support
We work to keep the Services available at all times, but we do not promise that they will be uninterrupted or error-free. Services may be unavailable because of scheduled maintenance, emergency work, or events outside our control such as network failures, attacks or failures of third-party providers. We provide support through the ticket system and aim to respond around the clock.
13. Disclaimer of warranties
To the fullest extent permitted by law, the Services are provided "as is" and "as available", and you use them at your own risk. We disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
14. Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill or data, arising from server outages, unavailability of the Services, or the corruption or deletion of websites or data, even if we have been told such loss is possible.
Our total liability for all claims relating to a Service is limited to the fees you paid for that Service for the period in which the claim arose, up to a maximum of the fees paid in the preceding 12 months. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud or for death or personal injury caused by negligence, or the statutory rights of consumers.
15. Indemnification
You agree to defend, indemnify and hold harmless Dotyourdomain LLC and its staff against any claims, losses, liabilities and reasonable costs, including legal fees, arising from your content, your use of the Services, products or services you sell through them, or your breach of these Terms or of the rights of a third party.
16. Termination by us
We may end a Service at the end of its term by giving you at least 30 days' notice. We may suspend or terminate a Service immediately if you materially breach these Terms, fail to pay, or if we are required to do so by law or by a registry, registrar or certificate authority. On termination your right to use the Service ends and your data may be deleted.
17. Changes to these Terms
We may update these Terms from time to time. We will post the new version on this page with a new effective date and, for material changes, notify you by email or in the Client Area at least 30 days before they take effect. If you continue to use the Services after that date, you accept the updated Terms. If you do not agree, you may cancel the affected Service before the change takes effect.
18. General
These Terms, together with the Privacy Policy and your order, are the whole agreement between you and us about the Services. If part of these Terms is found to be unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a reorganization or sale of the business. Neither party is liable for delay or failure caused by events beyond its reasonable control.
These Terms are governed by the laws of the jurisdiction in which Dotyourdomain LLC is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have jurisdiction over any dispute. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and may bring proceedings there.
19. Contact
This website is owned and operated by Dotyourdomain LLC. For questions about these Terms, please open a ticket with our support team.